Sorry I do not know what “Look for various instances of the local authorities mansplaining that in the forums. The customer is always wrong.” is supposed to mean? Am I missing something?
Rough translation, lol: Often, Zwift staff tells people that if they’re not hearing back quickly, “It’s because each time the user sends a new mail inquiry (even on the same topic), their place in the queue is reset to the back of the line–i.e. that the more mails you send, the slower the response time will be.” It seems dumb that the system would work like this, but Zwift always finds a way to suggest that the user, not Zwift, has done something wrong.