I am new to Zwift and need help from customer support regarding my order, but I really need to admit that the customer support seems to be woeful. The Bot facility seems pointless and the emails must simply disappear into the ether: I have emailed at least 6 times over a week and never once received a reply.
Has anyone else found that they are left hanging? Zwift are happy to take your substantial money, but not so quick to offer help when needed… very disappointing, and I will be sure to make my friends aware in our large cycling club.
Hi @Gavin_Millar, welcome to the forums!
I’m Fernanda, from Zwift.
Sorry for the late reply! I didn’t want to miss the chance to help you with your order, so I’m moving forward and answering your ticket via email. Let’s find a solution together!
Keep an eye on your inbox.
Thanks Fernanda. I sent you back an email at 21.21pm. I’d appreciate it if you could read it and get back to me again.
Gavin