Thx! Its now working again!
I have been experiencing the exact same issue lately. I noticed it for the first time maybe two weeks ago. Itās pretty much playing out as Neil described, where I am part of the group ride, but not getting the ride-ons or group messages. I also got the green jersey for every sprint, but was the only one listed. This morning when it happened, I had joined one group ride for a bit (where I could see chat messages), then quit it to join a different group ride. It was in the 2nd group ride where I couldnāt see any chats or ride-ons. I was running Zwift via an ipad and had the companion app running on my iphone. I had to quit zwift in order to join the 2nd group ride, but likely did not quit the companion app in betweenā¦
I reinstalled the Zwift app and companion app this morning and will see if that corrects the issueā¦
Iāve uninstalled Zwift & the companion app from my ipad and iphone and reinstalled them, multiple times, but cannot get the chat feature working again. I see zero chat messages or ride-ons from anyone else, but I can send messages and give ride-ons. Anyone find a more creative solution that fixed this? I think Zwift is aware of this issue but am opening a support ticket. This sure makes it hard to participate in group rides!
Experienced this today on ATV4K during the Fondo - no ride-ons, and message board was blank, but afterwards in Companion it said I received 16 ride-ons during the ride. This has happened to me once before. I usually chalk it up to some network issue. Odd, though - everything else was working AOK.
I am having this problem and despite emailing back and forth to zwift I am not getting a satisfactory answer. I keep getting responses telling me to check my internet but my internet is not the problem. This appears to only happen during group ridesā¦ any one figure out a solution for this.
Iām seeing very similar behavior recently, but not exactly the same. Running Zwift on an iPad. Until about a week ago, everything seemed to be working fine. Now, when Iām in a Free Ride, I donāt see the Ride On when someone gives it. I finished my ride yesterday, and saw that I had 16 or so, but never saw any of them during the ride itself. I like to reciprocate Ride Ons from people who give them, but I canāt if I donāt see them.
I do see all of the chat though, so my experience isnāt exactly the same as what others have mentioned.
Itās possible you are referring to the ability to use the companion app to giving everyone you follow a thumbs up by pressing one button.
I just started having this issue today during the Le Col ride. Didnāt see any ride ons and my jersey was empty. I saw the chat on screen the entire time and was able to participate through the companion app. I ran yesterday and didnāt have this problem, but my companion app did update this morning before my ride.
I ran into the same issue yesterday and today. Got a big fat zero RideOns, but everyone said they were giving them to me during the ride. The odd thing was when I looked at the end of the Herd ride I could see all the thumbs up. There were no thumbs up in my back pocket during the ride. I know it was working because I got one ride on before I went to the event. I have checked to make sure I am logged out of any other systems. I primarily use Apple TV and the companion, but also will log in on a computer to fix my screen as the Power Zone graph keeps turning off.
Iām having this issue as well. Began on the Le Col ride 01/01/20. No Ride Ons received. Empty pocket. But loads of Ride Ons shown in the Companion App after the ride. Same again todayā¦
Hello everyone! I experienced same issue with no ride ons during ride. I think that i found out how to fix it. At least it worked in my case. Only thing you have to do is to delete whole Zwift diretory from My Documents. Zwift will recreate it after launched again. In result no ride ons issue is fixed 
Only disadvantage of this action is that Zwift settings will be set to defaults and custom workouts are gone. But in my opinion it is not a big deal and worth being liked on road again 
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Tried that yesterday and it didnāt work for me iām afraid
Same for me-using the app via Apple TV (older one; canāt recall version). Just doing a regular ole ride in Watopia tonight. Bummed because Ride Ons make me feel better about my suckage
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Same problem. Already reported here also: Received Ride Ons not notified on screen or in pockets - #20 by Adam_Qwert_Nayana_WA
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I have the same issue. No ride ons during the session and more importantly no chat. I mostly do group rides and like the chat part. If this isnāt fixed soon. Iāll move to sufferfest and workout on my own. I use Android and an up to date.