Ride ons not showing

When I do certain group rides i sometimes have no ride ons when finished I go to my activity on Zwift companion and I will have had about 25 anyone have any idea. Many thanks
Barry T

Yeah I’ve seen this too. Symptoms include:
Ride ons don’t appear during the ride even though afterwards I could see I received them during the ride.
Ride ons from friends don’t appear as a ride on, but as a notification from the Companion app.
No chat messages from other riders or group leader.
Even though other riders are visible and are draftable, they don’t actually exist in my reality, so I get all the special KOM and sprint jerseys. :crazy_face:

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Many have reported issues like this. The general solution seems to be to restart the app before every ride (this includes NOT using the “Join Event” button if you’ve already been riding) and to also force quit the app, and companion app, for each ride if using iOS. I’m not sure what the bug in the software is, but this seems to get around it.

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