I am a loyal customer and have been using Zwift for several years. This is the first time I have had problems. I use Zwift on PC or Apple TV. Both in combination with a Wahoo Kickr version 4.
Since the last update, my avatar no longer moves. Watt and cadence are displayed, but the rider does not move. The problem exists on both Apple TV and PC. If I set the power source only to my Quarke power meter without controlling the Kickr, my avatar does not move either. I have already reinstalled the PC version - without success.
Do you use Zwift Play controllers? Because it looks like your brakes are on (bright red tail light). If so then it is probably a Play controller issue which is most likely a sweat ingress problem. Talk to Zwift support.
Steve, I would never have thought of that. Yes, I use the controllers. What’s interesting is that one controller works on its own - it doesn’t matter if I connect just the right or just the left. As soon as both are connected, the brake light comes on and my avatar stops.
Hi @Martin_Huchel, welcome to the forums!
I’m Fernanda, from Zwift.
It is great that you find so many solutions from the community! You all are amazing! I can see that your ticket with the support team was answered and your replacement is in process, so hope you can continue enjoying the Zwift experience and taking your indoor rides to the next level once your replacement is done!
