Avatar not moving in game

[Duncan_Bruce_WKG (D. Bruce CRYO-GEN B)]

Hi can anyone help.Ive recently bought the Zwift controllers for my setup. I use apple TV. I’m using my iPhone to bridge the gap to get all Bluetooth connections.
All connections are active and you can see watts. However the Avatar doesn’t move.

[Chris_D9 (Chris)]

@Duncan_Bruce_WKG

Ive recently bought the Zwift controllers for my setup.

If you are using Zwift Play controllers, do you see the brake light on? If so, you can disable the brakes:

Zwift Play accidentally braking

I keep accidentally hitting the brakes while shifting, with some mechanical shifters that have really big lever swings. Eg. SRAM and especially Sensah comes into mind. I also have big hands and long fingers, making it worse. It is really annoying in a race. Any chance to add a mode where you have t…

OR see the following article on the Zwift website:

In-Game Settings for Cycling.

Hope that helps.

If the Zwift Play controller is causing the brakes to be stuck on, you can calibrate it:

Calibrating Your Zwift Play

This is only if Zwift Support asks you to do that, but I have had to do that to resolve a brakes stuck on issue.

[Duncan_Bruce_WKG (D. Bruce CRYO-GEN B)]

Thanks Chris. That’s exactly what looks like happening now you have said it. The back light looks very bright and I was wondering That’s what it must be. I’ll look into disabling it.
Many thanks.