No data and not moving. Bluetooth connected

My devices connect as I log in to Zwift but once I select a ride or a workout the game opens but the ‘virtual me’ does not move.

Hi @Elizabeth_Archer

Welcome to the forum.

Can you tell us more about your setup.

Do you see power (W) change in the pairing screen when you pedal.

No nothing changes. And watts remain at zero. Thanks.

What trainer do you have, what device are you running Zwift on, and are you using Bluetooth or ANT+? Any other sensors involved?

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