No credit for riding in the TDZ Group Ride?

Bugs and Support
1

Hi all,

I rode in the TDZ 2020 Stage 3 (Watopia) Group Ride (group B) yesterday at 4:01 PM Pacific Time. It doesn’t appear that I have received credit for having completed this ride. My activity record does not show the timing results in the Zwift Comanion.

I did continue riding after completing the group ride. After crossing the finish line, I stayed on the course in Watopia and started a workout from my plan.

Why does it appear I did not receive credit for completing the TDZ Group Ride? Results on ZwiftPower.com do show me as completing.

Any insight appreciated.

Drew

2

I think it is because you started a workout, if you do back to beck event or workouts you need to close Zwift so that the files get saved with the correct name.

1 Like
3

So am I going to have to do the ride again to get credit for completing it?

4

You could contact zwift support and ask for kredit. Or you can do it again on one of the makeup days.

5

@Drew
You don’t have to ride it again. I looked at your session logs from yesterday and see that you received the Sand & Sequoia badge. I will have our team manually award you the Stage 3 completion after the fact.

Going forward, best practice is to save & upload your ride right after you complete the goal of the session. If you keep going, things like this can happen. Yes - it’s a small PITA, but it avoids an even bigger PITA. :grimacing: