My Run Pod keeps disconnecting a few minutes into the race

Hi,

I have used the pod 3 times so far and each time, the pod is very unreliable with its bluetooth signal. It keeps disconnecting and interrupting my run, pace, etc. After searching on the website, I did what was suggested by taking the battery out and putting it back in, like a shock treatment. That worked for 1-2 minutes and then it disconnected just a few minutes into my race. I placed my phone on the floor, next to my shoe and the treadmill, but it gave me the same result with a disconnection a few seconds into it.

I am quite frustrated and I am questioning the quality of the device. Could you give support as to find a solution to have a reliable and consistant connection between my Run Pod and the platform? I am using an iPhone 11 Max, so it’s not a hardware issue.

Thank you for your assistance. Be well!

Mat