Not sure if anyone can help as its’s a strange issue. I had been using the Zwift Running Pod on my Dell XPS PC for a while with not issues, went for about 2 months without using it and this issue has appeared. At the start of the app when searching for the pod it appears up and has full green bars for connection but when I start the run in the game. ! Connection Failure appears up the top left and everything gets greyed out. I have tried connection on the PC, my Phone and Tablet and all the same
Hi Barry, I too had this identical message today. Due to injury I haven’t used the runpod since October…I have had previous issues with connection but this is the first time I have seen this message. It is a step forward in terms of messaging/connection issues as previously my avatar would just stand still. It can’t be the duration of non-use as my husband used his today after an even longer period of runpod non-use and his connected and worked as expected. I may contact ‘support’ because when I checked the green connection bar it was constantly flicking between red and green, so I disconnected all devices and reconnected, then it was all fine. Sorry not able to help…but you are not alone.
I am also having the same issue. Have done some troubleshooting and replaced the battery with issue persisting.
Will check that both ZC and Laptop are on same network next time I run as suggested in another thread.
I am having the exact same problem, I have been using my Zwift pod without any problems for 2 years and now I keep having connection failure despite the pod being full green bars and being connected, I have tried both directly with my Apple TV and also via the Companion App. Neither with any success. I have changed batteries (5 new ones) and also see this problem with my 2nd Zwift pod too so it is not isolated to my original pod. Please help!
Ok folks, I spoke with Zwift help desk and they helped me solve the issue (see article links below). I went through the list of possible interference for BTE and saw fans and headsets listed. Apparently fans create a field around them which can interfere with BTE. I moved my fan to 5 feet away from my Apple TV and not inbtwn me and my Zwift Pod to Apple TV and presto, no more Connection failure.
Also, I used to use AirPods with my iPhone which was also running the Companion app - as soon as I stopped using my BTE headsets, I had no more connection failure issues. I just put a Google nest mini in a plug behind my treadmill to minimize interference and still have music during my run and I can use voice commands which is awesome. The only bummer is this means I won’t be able to use my laptop with my BTE headset while walking on Zwift with the companion app on my iPhone connected to the Apple TV during Zoom calls (as it seems impossible to avoid getting a connection failure msg with all the BTE signals crossing).
I hope this helps!!!
Thank you for reaching out to us! My name is Patrycja and I’m with the technical support team here at Zwift. I’m sorry that we missed your chat earlier and you’re having issues with your RunPod but I’m happy to help you.
From what I understand, recently your Zwift pod has started to have connection failures despite being full bars on battery and being shown as connected on the pairing screen, right?
I understand how frustrating it must be!
First of all, thanks for trying to troubleshoot this issue by yourself!
What is more, please check out our article for steps on troubleshooting your runpod.
Furthermore, from what I can see in our system, there are many disconnections and errors in connecting to BLE and this may be the reason why you’re having issues with your RunPod. The usual cause for BLE dropouts is wireless signal interference.
Check out this article for tips on how to prevent this from occurring.
Please give these steps a try and let us know how it goes.
Member Experience Agent