My payment did not activate my user in zwift

Hello
make the monthly payment of my renewal on 08-15-2020 it was with a visa credit card through Apple Bill
but I am not active and I have already lost two days of service, please solve this and make up the days that I have lost.
In Apple subscriptions everything is in order and my bank confirmed the transaction but my account in zwift does not work.

Leo: read this thread and see if it helps your situation: