Just had an email from Zwift stating that my subscription has been cancelled. I have checked my subscriptions payment history on Apple and all looks correct with next billing date set for 25 December 2021 (credit card valid for a few more years). My husband’s subscription has gone through fine…on the same card we have used for all payments. However when I look on my Zwift account it shows no payment for 2021 (or earlier) even though the credit card shows all payments. WTH!!!
@shooj - can you confirm if this this a wider issue caused by Zwift and if so what action can be taken to reinstate asap please.
I am unable to use the online chat as their support is time limited to 0800 - 2000 PST….although users around the world can use it (without 24/7 support). I have emailed….waiting for response.
Anyone else experiencing this?