My new zwift hub is connected but the values of power and cadence still at zero

I have updated the zwift hub one before use it to 5.2.2 fimware version but it does not work. It is well connected with PC in bluetooth mode but the values of power an cadence stil at zero. I also try to connect the trainer with my garmin with ant+ mode and the result is the same: no power and no watts. Someone can help me? Thank you

Hi @Matteo_Benetti welcome to Zwift forums and Zwift more broadly.

Shuji at Zwift HQ here. I’m looking through your server logs and I see you’ve logged in from a macbook Air and a Motorola Edge while the previous session was still open. Concurrent logins create all kinds of problems, and not being able to pair (or not being able to move your avatar) is one of the most common one.

If you intend to run the main Zwift app on the Macbook, uninstall the main app from your phone.
You can use the Zwift Companion app on your smartphone, though. It is very useful app that has functions the main app does not.

Not sure what Garmin you’re talking about? Garmin heart rate monito strap? Fitness watch? Cycling computer head?
You should know that Apple does not support ANT+ natively on their devices. So unless you have a USB ANT+ dongle in your macbook, you’re limited to Bluetooth connections only. That’s not a bad thing - Bluetooth is really the more versatile protocol to use.