Missing rides

Today I went to log into zwift and it asked me to restore purchases when I initially logged in it was telling me my trail period had ended. I therefore restored purchases and done a ride , saved everything as normal (all seemed good). The ride has not saved on the companion app, strava or training peaks. I done 2 more test rides with the same problem. I also then deleted the app completely and reinstalled but having the same problem. Can anyone help so frustrating.

Do you pay via Apple Pay by chance?

Yes I do

Thank you