Missing refund for returned product

Bugs and Support
1

Hi Zwift Support,

I ordered a Zwift ride - set, and shortly after the order I tried to cancel the order.

Obviously Zwift wasn’t able to cancel the order, so I received the 3 packages (Frame, Handlebars, Kickr core) and I returned them.

Shortly later I recieved refunds for 2 of the three packages.

I’m still waiting for the refund of the 3rd package (Kickr core) - all of them were delivererd at zwift in netherlands at Dec. 17th. Now it’s Jan. 7th and it wasn’t possible to get any reaction from a zwift support team - execept for useless AI responses.

Maybe this post might help…

2

Hi @melanie_sitzmann,

Thank you for posting! I am Nelson from Zwift Support.

I can confirm you’ve contacted us via email. I apologize for the delay in getting back to you. We’ve been handling a significant volume of requests, and your patience is greatly appreciated as we strive to provide thorough responses.

One of my colleagues replied to your inquiry. Feel free to reply there if you have any other questions or concerns. We will be there for you.

Ride On.