My order has went missing and I am getting no support whatsover from Zwift.
Raised it with Zwift 2 days ago and they did not reply.
I just want my parcel or refund
Please be patient, they are extremely busy this time of year with all the new users typical for January. Someone from support might see your post here and respond via email, so be sure to watch your inbox closely.
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It was out for delivery and even got my 1 hour timeslot. next message i get is its being returned to base logistics. Thats nearly a week now
Hey All,
This is Alejandra from Zwift!
Welcome to the forums, @Paul_Townsley1, and a big thank you to @Mike_Rowe1; you’re always willing to help us, especially during this waiting time for a response.
@Paul_Townsley1 As Mike says, we’re currently experiencing a high volume of requests, which has led to this slower response time. The replies are taking longer than we expected, but we are doing our best to get back to you.
I double-checked the ticket you have open, and we have already shared some details with you. Please take your time to check, and if you have any questions, feel free to ask there.
Thank you for your cooperation and patience.
Have a lovely day, all.
I’ve had a damaged radiator delivered from a UK toolstation store.
I’m trying to return it, but they are having difficulty contacting the supplier.
It’s taken nearly 2 weeks so far.
Can zwift help. 
Yes Zwift can help when its they have my money and not delivered anything