Missing graphics elements in Windows 7 [1.0.59353]

shooj · December 8, 2020, 7:39pm

We have a few reports of avatars and background graphics missing textures with the version 1.0.59353.

This appears to be happening on Windows 7 specifically. If you’re seeing something that looks like this, we are aware and investigating.

Matt_Dale1 · January 9, 2021, 11:09am

Any updates on this one. I completely lose my avatar and have major graphics missing with big black patches right were avatar should be. Basically impossible to do group ride as you can’t see any riders. Please help

shooj · January 11, 2021, 5:50pm

Hi @Matt_Dale1
Thank you for the reminder. I’ve bumped the trouble ticket.

Matt_Dale1 · January 12, 2021, 11:35am

Hopefully a quick fix. Thanks for your response Shuji

R_S12 · February 18, 2021, 9:31pm

I am having this missing graphics issue on windows 7 is there going to be a fix soon

Milan_Rost · February 19, 2021, 3:29am

You should upgrade to Windows 10.

R_S12 · February 19, 2021, 10:00am

Yes i was thinking of buying a new pc

Dave_ZPCMR · February 19, 2021, 11:19am

You don’t need a new PC to upgrade.

R_S12 · February 21, 2021, 9:43am

Found out i could still download windows 10 for free so did and can confirm zwift is working without

the lost graphics.

Thanks for letting me know about the fix.