Today in the morning I hade 306K of drops and I hade 36KM left of the Parlee 250KM mission. I zwifted in the morning around 41.1KM on London map and finished the Parlee Mission. I received 100K drops and a super nice Jersey.
I changed the Jersy and did another 2 zwift sessions and finished with around 460K of drops.
5 hours later when I log in to the Zwift app I can see the session I did in the morning but I am back to 306K of drops, my Jersey is gone, my badges for the 3 routes are gone and it says I have not finished the Parlee Mission.
The only thing that is still there is my total KM, so the 3 rides I have done are saved and I can see them but I am missing the drops and the Jersey I earned.
Anyone with a similar problem? Any suggestions on how to solve this?
Ps I have uninstalled the Application and reinstalled it, still, it does not work, and all my efforts have been uploaded to strava Ds
I have had the same problem and I also road the Alp du Zwift and not seen any points/unlocks for that ride. The activities do show on my profile but are not added to my drops or shop.
Only suggested solution I could find was that the version of the app was old but I have checked and all versions of the app (PC / IOS / Android) are the latest version.
I have logged this issue with support but they seem a bit overwhelmed at the moment
I have the same problem. Just completed Alpe du Zwift for the first time. Earned a bunch of drops, the achievement for Tour of Ice and Fire and the KOM Gloves. When I finished the ride, the gloves and the achievement were gone and I had less drops than when I started.
I started a help/tech support ticket. Hopefully I hear back and this can be fixed.
I should add that I’m running this on Apple TV and using the companion app on iOS - everything is up to date software (lastest Zwift Apps and OS installed and runnign).
Bonjour.
Même soucis…zwift ne m’enregistre pas mes entraînements, je les retrouve comme "activités " dans zc et ils sont comptabilisés dans zp mais je suis obligé de cocher “i did it” pour pouvoir continuer mon entraînement (build me up).
Par avance, merci.
Same issue here… Everything has been recorded, except my drops.
Did you ever get these drops back? I have just had the same issue riding the alpe…
Nope, still no response from Zwift customer support over a month later…
I’m thinking of discontinuing my subscription at the next billing cycle. The whole purpose of Zwift is to game-ify indoor cycling, but it’s pointless if you don’t get the points you earn.
@Michael_Hanan make sure you are force closing Zwift on the Apple TV after each use and regularly power cycle the device, this helps stop a lot of buggy behavior. Also make sure you aren’t logging in on multiple devices, if you use a phone once in a while for example, make sure to force close it.
Hello,
No the support will not give back the lost drops. No big deal on my side, just a bit annoying to deal with zwift bugs or imperfect implementation (bluetooth, network, multiple devices…).
I hope it will get better and we see some great updates in the coming months