Hello, newer to Zwift here. Have had this issue on and off and I know it’s not an internet connection issue. (been on TR for two years and never an issue, and internet is stable, tested multiple times)
Setup: Macbook Pro, 2017 running with Zwift Companion, and Kickr Core. Running the latest updates of the Mac app and Companion appSo
After finishing a ride, and this has now happened 3 times in the past month, I go to stop and upload to Strava, via either the Companion App or the Mac App, and it doesn’t upload to Strava.
The issue I see, aside from not uploading and it just not being a seemless operation, is that the successful activities show all the HR, Power, etc data in the my zwift activities, whereas the ones that don’t upload correctly seem to only have “shell” information, like calories. I have attached screenshots showing the difference.
I also read about an inprogress fit file, which I have in my Doc/Zwift activities folder but changing that didn’t help.
I have also followed the steps to simply reinstall, which I did, but I am still getting the problem.
So I am looking to understand what I should do next. I wrote the customer service twice, but no one was able to help.
Need to understand how to make this more stable so I can regain confidence that I’m not going to lose data after a ride. Connection has never drooped while riding so it can’t be coincidence that it has only happened these few times when Ending the ride.
I have also tried uploading manually to Strava, but that also has not worked with Fitfiles.
Appreciate the help from support team or Zwift tech gurus out there.