Mass appearance of Zwift freezes since July 2023

Bugs and Support
21

Thanks for your reply! Who is us? Do you have a Zwift ID of the people who had this crash? That way it’s much easier to find and track the issue!

PS. Just like the above reply (by the_guaiwu): I read on Facebook group also that Carl-Johan Berletin (just like me and my TFC mates) all had the identical issue that the screen freezes, but the audio continues, and the companion app continues to work. So in other words: It’s the Zwift app that freezes the screen; while server connection etc. continues to work and power input continues to be processed.

22

I have asked the others to send me their zwift ID, it might take a few days to get replies. I’ll send a list when compiled

1 Like
23

These three ID’s all have experienced the same issue with AppleTV
1286763
381462
480721

There are others you can start here though

1 Like
24

Thanks, I think the last zwiftID is wrong though; this is from someone who never Zwifts; while the other two ID’s (yours and calico) are regular zwifters in the Ascender Team.

One more question: you have been on Zwift since 2017; did you ever this issue before?

25

So it happened again! Almost at the same time in the same race as yesterday.

Date 25/7 Apple TV

1 Like
26

I too recently have had my first ever complete crash of Zwift on my ATV. The app on the ATV completely froze, but data was still being recorded in the companion app, so fortunately a PB that I had recorded on a climb wasn’t lost - I finished the last 10km of my ride watching the data on the companion app, then quit the ride from there rather than the ATV.
I’ve put over 30,000km on Zwift over 5 years, and this is my first crash like this.

1 Like
27

480721 is correct for Eddy Kruglakov (ASC)

28

Thanks! What’s your Zwift ID and do you remember when it approximately happened?

29

851740
July 15, ~12:15pm EST

1 Like
30

I wanted to report that this happened to me four times, the first time on 15 June on a course in New York in a Ladder club race, then in the first stage of the Sisu Tour in Makuri, in the sixth stage of the Sisu tour in France, and yesterday as soon as I entered the grid in the seventh stage of the Sisu tour, it was close to the start and fortunately I was able to connect with my mobile phone

1 Like
31

Hey Stefano, thanks for sharing. I cannot find the Ladder Club race in your profile. Can you tell me more about that freeze? It would be the only June freeze so far of this kind.

Was the June 15th freeze also similar to the other freezes; that the audio continued in the Zwift application and you were able to continue by connecting the companion app?

32

Hey all,

Just a quick post to note that whilst you haven’t seen much activity from us in this thread, that doesn’t mean we’re ignoring the issue.

3 Likes
33

Thank you James for your update! I have also updated the topic-opening with my own ‘expert judgement’.

34

The screen froze after 200 metres of the race, for the audio I can’t tell you because I listen to music, I continued a bit more with Companion but then I gave up, the races where I had problems are not in my Zwift power profile, the ones you see are races I finished because I repeated them

1 Like
35

Is there an update on the root cause and a fix yet? This is from today. Usually just a freeze this time with the black and pink boxes.

IMG_1917|666x500

36

I’ve had crashes since the weekend.

30th July first time loading zwift since March; patched to latest version.
30th July - Tourmalet (so > 1 hour) with no crash

update of some sort on 31st July
31st July - Crash during race after a warmup with no issues
1st August - 2x during a workout

37

There’s a lot of AppleTV users in the below Facebook topic too, who have had freezes and they were able to continue using the companion app.

I am trying to encourage people to report it, but they are not… @James_Zwift

38

First freeze in 3 years, fortunately not mid-race!

13/07/23, iPad Air 2, required a restart of the Zwift App. No further freezes.

1 Like
39

I had two freezes this week again…

One was on Thursday. I immediately tried switching all settings again:

Windowed → Full screen
Holoreplay → Disabled
Leaderboards → Disabled

And today in Full screen mode, again crash… as always:

  • Sounds continue on PC,
  • connection with internet continues (can see that on Companion app),
  • power registration and heart rate monitor continues (can see that on Companion app)
  • screen on PC frozen

I finished the ride on my Companion app…

It’s very disappointing to have these crashes so often, after having been able to ride on Zwift 3+ years without any crashes on the same hardware, same software… until early July 2023.

Is someone at Zwift still working on this? @evan-zwift ; you once gave this topic an Zwift-engine tag 649

40

Interesting detail! In the saved ride it also included an automatic screenshot from the ride after it crashed. First time I noticed this, but one more proof that the PC application does not crash but keeps on running all the time… It’s just not generating graphics anymore…

1698588351891
16985883518911920×1080 4.97 KB