Lots of crashes during the ZTR-EB race today


(Sean T WBR) #1

Hi

For me Zwift has been rock solid until today. There where 500+ riders on course which ive never seen before so im wondering if that had something to do with it? Or though some riders where fine (more powerful computers?).

Im running Zwift on a MacBook Air i5 1.8GHz, 8GB ram, Intel HD Graphics 4000 1536 MB

Crashed about 4 times for me today. Can I send through some logs to help? Or was this a server issue today?

Cheers


(Jason K) #2

Sorry to hear you were having problems with Zwift! We’d definitely like to investigate further.

Follow the instructions on our knowledge base article for getting your log.txt and launcher_log.txt files from that ride (you can see the date in the first line of the file if you open it), and then send those to us through our ticket system via bit.ly/zwiftsupport

Thanks!


(David Youngman) #3

I will do the same, as above there were issues for a lot of users last night…


(Craig Hoskin) #4

Yup crashes galore … and another for me today as well :frowning:

After being so stable for months, the last two days have been pretty bad.  Lag in the avatar and game play and the app crashes have certainly dominated the online group messages.