losing conection


(click clark) #1

hi I have recently been experiencing a  problem. my setup is Tacx Bushido smart , all updated and calibrated with a tacx dongle about 30cm from the trainer. it has been fine until recently over the last two rides it has dropped out about 4 times and doesn’t reconnect unless I restart its a bit of a pain in workout mode messing up the session


(. TomH..) #2

Hi Click, 

Sorry to hear, this might’ve been caused by the update the good news is that you can probably fix it in few seconds. :slight_smile:

  1. Exit Zwift
  2. Unplug the Ant+ dongle
  3. Wait 10 seconds 
  4. Plug it back in
  5. Launch Zwift 
  6. Pair/Repair your trainer
  7. Ride On!

This should fix. Give it a try and please, let us know if it worked. 

Thank you!

 


(Bertram Redmeijer (B)) #3

If you keep losing connection, you might want to see if there are other machines running.

My washing machine was interfering with the connection (only when spinning). And I have heard of vacuum cleaners and electrical appliances doing the same…


(Art Leisey (TCRC)) #4

Move your ANT+ much closer to the transmitter on your smart trainer, using a USB extension cable. This fixed all my dropouts immediately.


(Paul Allen) #5

You might want to try using a USB hub.