Twice I’ve gotten items in the Big Spin (including just now I got the BMX Bike). Before my ride I opened Zwift on my laptop to set up my weight and choose my bike and forgot to close it. Then I rode using my iPad and after the ride have confirmed the items are in my garage on the iPad. I then shut down Zwift on my iPad. Then on my laptop I remembered I had Zwift open and when I checked there the items are gone. I went back to my iPad and loaded Zwift again and the items are still gone. The first time I just figured it was a glitch but now it’s happened twice (and of course I’m upset I lost out on the BIKE). Is it because I had it opened in 2 places or are there still big spin glitches. I’m so upset I’ve lost the bike as I’m a new pretty out of shape Zwifter and these rides are big challenges for me to try to get these rewards.
Yes, concurrent logins without properly saving and exiting the ride causes these types of issues and more.
I share your pain but the glitches are occurring in Big Spin on users logged in on just one device. Earlier this week I rode 2 complete circuits on Douce France via robopacer, observing the rules about passing through the gates etc, and received NO Spins. Today I rode 2 circuits of the same course as a free ride and did receive both the kit and the wheels. So, a good day! Wrong!! I saved the session, logged out, went and had a shower, came back and logged back in. The kit, the wheels and all my drops for this session were gone, even though the miles and the elevation were there, as was the activity itself. VERY frustrating.
But I did save and end the ride before exiting the instance on my iPad so that shouldn’t be the issue (and the ride was obviously not open on my other device). Concurrent logins shouldn’t be an issue and is a sign of some really bad software engineering.
Thats not what you said originally.
No I said Zwift was open on my laptop, not the ride (which I assume can’t happen anyway, hence the term “obviously”). So, therefore if I ended the ride on my iPad and saved it there, it was done and ended. The ride itself (and the resulting items I received) shouldn’t have been impacted by the instance open on my laptop.
Sure it should not matter, but don’t do that. Pick one.
Is it difficult to set weight and choose bikes on an ipad? I’ve never used one for Zwifting, Just idly wondering why not do that on the ipad too and avoid the problem entirely.
Very easy to do.
Of course I can do it on my IPad. The point is that I would rather do it on my laptop and sometimes I might forget to close the app before doing my ride using my iPad (which is permanently with my bike setup). The real point actually is that there is a bug, not whether I should be using 2 devices.
Gee thanks for the totally not helpful advice. I want to report a bug and everyone gets on me how I choose to use the software (and, since they allow concurrent logins from multiple devices it is something that should work).
As the lead of a number of software teams over the years at my company, I’d want to know if there was a bug like this on any of our products. So, I’m reporting it in the only place I seem to be able to report bugs.
I completely understand. It is not a good design assumption on their part. It’s also one of the most commonly reported flaws which I know they are well aware of. My goal is to help you get a good experience since I can’t do anything about the rest. You can report bugs directly to support. You’re here in the community support forum so you will get answers from people like me who will try to help you work around it. I realize that workarounds are not as satisfying as fixes.
But it’s not a bug. It might not work the way you would like it to, but it is working ‘as intended’, so it’s not a bug. Just don’t open two Zwift sessions at the same time, and all is good.
I would call it a design assumption that resulted a steady stream of support requests for years. I’m not sure it’s even in the support docs. Call it a bug, call it a design choice with bad consequences, whatever, it’s bad for users. If a user isn’t supposed to do something, the app should at least tell them that, or even better just make it impossible. Why would anyone think losing an earned unlock was their fault? It’s always going to look like a bug to someone affected by it because the game gave them a thing and then it’s gone.
Depends on what you mean by ‘real point’. If the point is to prove that Zwift is doing something bad and that it should work the way you want it to, and your plan is to go on doing things with two devices in this way while waiting for Zwift to change something that they are not going to change, you will continue to have this issue. Whether they should change it or not doesn’t matter to the question of whether they will change it–they won’t.
If the point instead were for you to face fewer difficulties yourself and not lose Big Spin items and such, then simply changing weight and bike on the ipad seems like an easy solution.
Given that the system works in a particular way–regardless of whether you think it should or not–and given that Zwift is not going to be ‘fixing’ this issue (based on the data that they have not ‘fixed’ it for a decade), you can make a stand on ideological grounds and continue to have problems, or you can make what seems like a relatively simple change in how you interact with the software. Up to you, I use one machine and don’t end up having these problems.
Thanks. I thought this was where bugs were reported since I couldn’t find an obvious report a bug.
Man, this should be a super easy fix. Can’t believe they haven’t done it. The garage should just be database with a GUI on top. It’s far from rocket science.