Wouldn’t they need that visibility to be able to offer the family or multi-user per account solution hinted at in the Zwiftcast checks notes two months ago, to check/verify correct usage? I guess that’s not anywhere close then.
Lukas - Fair question! We use a variety of internal tools and popular third-party tools to analyze issues. In this case shooj just chose one of them.
And your comment about “perpetual beta” or what-not is not without merit. We are trying our best, and have been hiring and training more awesome people to help us, and help you.
We appreciate your feedback, and understand your frustration.
Thank you for the candid feedback.
Will
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Thanks for the reply, and it offers a glimmer of hope, but actions are more meaningful and there is some very low hanging fruit your new awesome people can start with. Fingers crossed for next update.
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Good news about the fixes and fingers crossed for this weekend! The killer last weekend was around 30km in I reached Level 10 (+100,000 drops), game crashes at around 42km… manage to restore the ride and complete the event but drops have disappeared 
Raise the issue and told nothing can be done… feels very demotivating and seems like a simple thing to add some digits to an account? Would be quite happy to drop back to level 9 and go through the pain again as not to miss out on the drops… has anyone else had this issue?
I have had it crash twice yesterday on my MacBook Air and it crashed 3 times for my wife on her MacBook Pro. Everything is up to date with latest versions. Each time within 30 seconds of go.
Fine in other worlds before and after. Fine at the start line until the flag drops.
Three of four events on the L’Etape, Zwift crashed. On the first leg, I was able to log back in, and it sort of dumps you on the course, and starts you again at 0 mileage (which is why you see all sorts of people on the course with different mileages, even when they are at the same point in the race). Stage two seemed to work fine. Stage 3 two days ago, crashed, and I could not log back into stage 3. So I tried stage 3 AGAIN yesterday, and same crap. I finally was able to get through it last night. I just TRIED to do stage 4 just now (2pm PST on July 15), but it crashed FOUR TIMES during the event before I was even finished my first lap. Each time I was able to get back into the race at some random spot, but finally after the 4th time Zwift crashed, I could not bet back in, so I just rode around pissed in NYC…Please fix this Zwift…
Same happened to me today. so pissed off with it and tried it twice and both times it crashed on my MacBook Pro. I was trying to do TDF Stage 4 but every time it quit unexpectedly. Please fix this issue!
I’ve had the exact same issues. I’ve been riding both L’etape de tour and the vTDF Discovery rides and the same thing has happened every attempt now. I get about 1,5 laps in and then it crashes. It doesn’t even save my data so I can manually log my rides into Strava. This is super annoying and It seems to me like it’s pointless even trying to ride the new worlds.
I’m running Zwift on macOS Catalina 10.15.5.
I have had it crash on me twice In two days just as the timer hits 0.00 at the start of the discovery ride stage 3, using a MacBook Pro
Hi,
I’ve had the same issue on my MacBook Pro… Cleared the Cache, joined the event at 1pm and it worked ok although I only stayed in for 10 mins to see how it went.
Kev
Thanks all who’ve reported MacOS crashes. Some of you even took the time to email your crash logs, and we’re investigating those logs.
The app crashed on me today during L’Etape @ 9a…Had to restart and resume ride, but brought me back in a different basic jersey. finished the event, but no official time, no kit, no completion notice. Will today’s ride be included in the sweep of retro-finishers?? Please advise, ZWIFT. Thanks.
Hi Shuji, I never got awarded the Kit after the first event as you mentioned would be done, due to the crashing of the system as went across the line, My earlier post noted that i have record of finishing the event in zwift power, do you have an update on this?
Assuming you had completed the stage, our server stats would have recorded the distances prior to your crash. Please email my colleagues support@zwift.com with a few details: which stage, etc and we can retroactively award you the L’Etape 2020 kit.