Wanted to follow up to those using MacOS devices as well.
Thanks to @IDS sending in his crash log from his well-spec’ed Macbook Pro, we determined he suffered a cache crash, which is a different issue than the iOS crash.
For the MacOS users on this thread, please follow Ian’s successful resolution:
- Confirm only 1 instance of Zwift is running. Multiple devices logged in to the same account can cause a ton of issues, including this one.
- Clear the Mac cache.
If you want to be super-cautious:
3. Uninstall the Zwift app. Using Mac Finder, search “Zwift” and delete all remaining folders and files. Then reinstall from scratch.
FYI step 3 will remove your in-game preferences for things like trainer resistance setting, music preference, default display settings, etc. so you’ll have to twiddle those knobs back the way you want them.