I’ve not had many occasions to contact Zwift Support but I gotta hand it to them, my experience has always been good.
I see a lot of complaining about them in the forums so thought I’d just add that my experience has been good.
Most recently, contacted them via email (once and only once) during what is likely their busiest time of the year and after the auto response got a reply within a few days fully resolving an issue with my membership.
I’d agree. Recently emailed about not getting a route completion credit, auto response within a few minutes and then had a reply and the problem fixed within 4 hours. I then had a followup question answered within 90 minutes.
That said I really think it has to do with which Zwift department you’re dealing with.