Nope, not normal. Should be just like riding a bike in real life. Try the “Secret” calibration as outlined above and if that doesn’t fix it, contact your dealer and/or Wahoo.
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Thanx Mark. I contacted Wahoo. It took a while until they understood the problem. Now I get a new one. For Europe it is 1200 € deposit to get an instant replacement. Finger crossed that the next one is ok.
I received my Kickr Bike in a box that was ripped open and barely holding together and with one piece missing. To Wahoo’s credit, customer service was responsive and overnighted me the missing part. Although it took them two tries to get me the right part. The bike itself so far (250km) works great. No shifter issues at all.
They also did not include the Wahoo Headwind that I had ordered in the original shipment. They did however send me two replacement headwinds, and don’t seem to want the extra one back. If anyone in the sfbay area wants a free headwind (and is willing to pick it up in Menlo Park) pls message me.
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This is my case: I bought my Kickr Bike in mid-April. At the end of August he began to have connection problems. The KB disconnected itself. Contact the technical service and they decided to replace it. I chose the option to advance a deposit of € 1,000 to go faster. Today I received the two boxes to return the defective KB. But in the box I have not received the labels to make the return.
I don’t understand how Wahoo mistreats his clients so much. His technical service is slow. He does not communicate with the client, keeping him waiting for days. And worst of all is that their employees threaten you by telling you that if you send emails asking for an explanation, they get in the queue and you become the last on the list. It is a lack of respect. They should give priority by case opened and not by the arrival of emails in your inbox.
Now I have claimed the labels by email and surely I have ended up being the last one on the list again.
At the moment I have not been able to pedal for 11 days. But Wahoo has charged the € 3,499.99 + € 1,000 and they ask me to be patient and not bother them anymore by email.
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They never asked a 1000 deposit from me, but I went through my local bike shop where I purchased the bike. I had a new one in about 2-3 weeks if I remember correctly.
This pay more money to get faster replacement is scandalous. If they had tried it with me I would have made a public relations storm for them.
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I live in Barcelona (Spain) that is the problem. Here the KICKR Bike can only be purchased on the Wahoo website. Right now I have two big boxes and waiting for the incompetent Wahoo to send me the return labels. It is frustrating and disappointing. I really regret not buying an indoor bike from Garmin. I am very angry.
Routier - I’m on my second bike and third set of handlebars - it was really annoying at the time. However i’m now 4,000km in on the new setup and it’s great. Well worth the wait looking back, really frustrating whilst i worked through it. Brexit got in the way too towards the end as all the paperwork changed and the courier brought my broken bike bike back as the paperwork wasn’t’t correct!
I’d hold on to it, will be useful when the first one stops working… 
“This pay more money to get faster replacement is scandalous.”
Well, they want to make sure that they would actually get your original bike back, which, mind you, is quite expensive. When I needed a replacement of my Headwind fan which is 10 times cheaper than Kickr Bike, they just cross-shipped a replacement. Obviously, they feel they need a deposit to cross-ship an expensive trainer. You are not paying for a faster shipment, you are making a deposit to get a replacement bike cross-shipped to you even before you mail back the one you are returning. They refund the deposit when they get the returned bike.
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Wahoo is a complete disaster. They tell you that if you make a deposit of € 1000 they will go fast. The new KICKR Bike took 20 days to arrive in Barcelona. Wahoo uses low cost transportation agencies and cheap services giving very bad customer service. Last Friday they received the defective KICKR Bike and I am still waiting for my € 1,000 deposit to be returned. They are incompetent and I am beginning to think that they are scammers.
If you haven’t noticed, all carriers are having major issues right now. I work in healthcare supply chain and we are dealing with massive backorders and issues with delayed shipping from all major carriers too. FedEx is a complete mess right now, it is actually faster to use ground shipping than 2 day or priority. This is worse than the early days of the pandemic.
This doesn’t help either… I wouldn’t put all the blame on Wahoo, they have an excellent reputation for great support. I’ve used it myself and was very happy with the results.
You have had lucky. I have spent € 5,499 at Wahoo and I am not satisfied with the after-sales service. I also work for a major multinational in medical devices and I do not treat my clients so badly nor do I have them so misinformed about the current situation. Wahoo must improve a lot. I’m still waiting for an apology.
Sorry, I’ve spent € 4,499 
Hi. Obviously a common problem then! Yeh. Mine is exactly the same as that. As these are a 3k unit when new it’s not very good eh. At the minute I may not be able to get wahoo to repair or replace it as I’m not the first buyer. Not sure if there’s a fix I can do myself to resolve this. Bugger!
Cheers for the reply Eddie 
My experience (California) was that shipping time wasn’t the issue. The transport service that deliver to my home though was terrible and really didn’t care. Box had the top ripped off, delivery person had no clue about anything, and the way the shipping bill was printed you couldn’t see if the headwind was supposed to be included in the shipment (all line items were truncated and looked identical).
For comparison, I also recently bought a Technogym treadmill. Similar price point and weight. But Technogym had a white glove service that not only delivered, but also set up and tested the equipment. Wahoo has a problem here that they need to fix.
Im getting the same problem, how did yours resolve?
What did you do?
Hi there. I ended up replacing it through Wahoo customer services and they sent me a new one. A proper faff collapsing and boxing up the old one and very slow responses from their services team but ultimately it was sorted. I think it was caused by a cold garage but can’t be certain.
That fills me with dread, I’m on second bike already:
I’m on my 3rd set of handlebars because of gear change failure. Interested to see the comment about a cold garage, because I think the problem may be moisture getting into the switchgear. If you peel the rubber hoods back from the handlebars after a ride, there’s usually some moisture in there, so I leave them peeled back to dry.
When they were replaced the second time, I did ask Wahoo if it was worth some anti-moisture measures such as some WD-40, or a bit of silicone grease inside the rubber hoods. They said not to, and didn’t recommend any other kind of prevention.
I’ve tried a bit of gentle probing to see if they know what the problem is, but haven’t learned anything useful.
I got my kickr bike in Sept 2020, in Jan 2021 encountered the shifter issues, and they were resolved after Wahoo sent me some replacement bars and shifters.
All well until yesterday. Looks like the bike has developed a fault with one of the ports on the control box, lost shifting on right side mid ride. Seems like one of the ports on the control box is bad. managed to get it working by swapping ports round. Anyone had similar?