I was a Zwift user, but then cancelled my subscription. I then tried to resubscribe using my Apple ID. It was successful, and the payment went through, but then I got the error message “iTunes account is linked to a different Zwift profile”.
I don’t know how to check which Zwift profile is linked to my AppleID.
Your Apple ID will be linked to whatever Zwift profile you initially used it to sign up with using it, and there’s no way to change which Zwift profile your Apple ID is linked to once they’ve been linked. If you reach out to support we can help you track down the profile and recover it
Hi Lucas,
There is always a way to break that link. Even if it it a DBA having to delete it from a DB. Whilst that is a extreme measure to go, it is possible. The fact that you say it can not easily do it, means there is an opportunity for a feature request here. Zwift should look into this.
I did find this:
So how do we manually clear the subscriber ID linked to my iTunes account/Apple ID?
I already logged a call with Zwift, but I am still waiting for feedback.
Hello, i have the same error… Have you managed to resolve this somehow?
Welcome to the forum. For any strange issues with your subscription, I suggest contacting Zwift support.
Were you able to resolve this issue? I’m not having any real success with Zwift support at the moment on this issue.
This is still an issue. How in the world is this still an issue???
You cannot really blame Michael for being upset. Zwift never resolved this for me, and any feedback they did give was not helpful.
To all those asking. No, I never resolved the issue. I ended up giving up trying. Ultimately, I stopped using Zwift.
I don’t blame him for being upset. If he wants to abuse me for whatever he’s mad at Zwift about, then I’m disengaging. I think deleting his account is probably a good idea.
I didn’t see his messages were in response to you. Sorry.
This sounds insane. There is a ‘subscriber ID’ that permanently weds your iTunes account (or is it the Apple ID) to a set Zwift account? I can think of several reasons a person could change their Apple ID, and if that means losing Zwift, well, YIKES!!
One being that I have used an old job email for my Apple ID for years, and would like to change it, and was advised that I would be better to transition to a second Apple ID I have (it was a disastrous end to my Mobile Me account) and would lose Zwift in the process? Why? How is that allowed? How does that make any sense?
We put men on the moon, and can’t change the Apple ID for a Zwift account? There has to be a way to fix this. (But be careful trying to edit any of the Apple ID or iTunes databases. I did that once and the database exploded, and I had to re-rip all of the physical media I have. It took DAYS!! Just don’t poke that hornet’s nest unless you really have to)
(Unless I’m misunderstanding the issue)
Sounds about right. You can switch your zwift to a credit card payment. Problem is that costs more (at least in my country). That’s what I had to do.
There is most definitely a way to do this, and I can think of several easy ways. It’s just that nobody at zwift seems to care about fixing it.
