I’ve used my KICKR Snap in the past with other devices (Microsoft Surface, iPhone 11, Apple Watch series 5) but I’m starting to wonder if it’s just no longer compatible with my new ones: iPad Pro 3rd gen (M1 chip), iPhone 14 Pro and Apple Watch series 11. iPhone and iPad are on iOS/iPad OS 26.2.
Note that I haven’t Zwifted for about two years, but the trainer’s just been in my basement.
It seems that, no matter what I do, my iPad or iPhone and Zwift just will not see the KICKR Snap, they do however see my Whoo Cadence device without issue. Zwift Companion also does not “see” the KICKR when searching for equipment.
I’ve checked out Wahoo’s support and the Wahoo app itself can see the KICKR fine and does not say it needs a firmware update. As per their guidance, I also installed the LightBlue app to my phone, which also sees and can connect to it, proving it’s sending out a Bluetooth signal.
I’ve of course tried power cycling everything and made sure nothing else was connected to the KICKR (I had never used my iPhone or iPad with it before, so this wouldn’t have been the case initially.)
I am wondering about incompatibility because shouldn’t the KICKR at least show up in Bluetooth settings? Why can Whoo and LightBlue connect to the KICKR but not Zwift or Bluetooth settings?
BTW, I am not exactly sure how old the trainer is. I bought it used almost 7 years ago now.
The Kickr Snap is still compatible. FYI the “B456” is a wireless identifier, not part of the trainer model name. If the trainer works with the Wahoo app then it should work with Zwift.
Zwift has problems when running the game on more than one device, so pick one and delete it from all the others. Additionally, installing iOS/iPadOS updates can revoke necessary app permissions, so I would delete Zwift from all devices, then install it on one of them like the iPad, and if it prompts you to allow access to anything, say yes. You should also make sure the trainer is not connected to the Wahoo app when you run Zwift. You never want to connect the trainer to Bluetooth settings so I would ignore that part. Since LightBlue can see it, you have proven that it is visible via Bluetooth.
Thanks for the response! Due to the holidays, I wasn’t able to try this out again until now. I made sure that only Zwift was installed on my iPad and there were no Zwift-related apps on my phone - I even went as far as to shut my phone off just to be sure. Zwift picked up my KICKR right away!
Unfortunately Zwift couldn’t find my Apple Watch, but I think that’s something I need to pair via Zwift Companion on my iPhone, correct?
The Apple Watch is not well supported by Zwift. They did create an integration for it, but it never worked well and they dropped support for it while leaving it available as-is. The most frustration-free experience would be to get a heart rate monitor, since even the inexpensive ones generally work well (eg, Coospo). Your other option would be to try using a third party app like Heartcast to make the Apple Watch broadcast heart rate more like a normal HRM. https://www.heartcast.app/
Thanks, Paul. I did read that Apple Watch just isn’t supported by Zwift anymore. I’ll look into heartcast if that will help - thanks for the tip! I am also thinking of just starting an indoor cycling workout on my Apple Watch to track my workout efforts.
If your goal is to get the data into Apple Health, this is the other way I have heard of: create an account on intervals.icu, connect it to your Zwift account in your intervals.icu profile, and use this companion app:
