iPad Air. Won't even launch zwift

(David MacVicar) #1

trying to launch on my iPad Air. Shows blue splash screen then crashes every time. 

IPad Air. iOS 10.1.1

(Jon Mayfield) #2

David, how long does the blue screen stay up until it crashes?   Does it happen to be around 22 seconds?  If so, I think we may have a fix for the issue you are seeing and it’ll be in our next app update (hopefully soon this week).

Sorry for the trouble.

(Sean Stomp) #3

Also note that for a lot of apps you need some free memory on your device for the app to run correctly - if your device is very full, it will cause larger programs to crash. I don’t know if that’s the issue here or not, but a good first troubleshooting step.

(Jon Mayfield) #4

App update is in the app store now that may resolve the issue some had with running on an Air 1.