Internal Server Error 400 / 403 (Clear your browser)

Known Issues
142

thanks so much! !! I was able to launch it this way! !!

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143

yeah, same issue for yesterday and today, can access on my i pad

144

Same problem here, error 403, cleared cache, cookies and browsing history. Still no joy

" HTTP 403 Forbidden

The website declined to show this webpage

HTTP 403

Most likely causes:

  • This website requires you to log in.

What you can try:

Go back to the previous page.

More information [More information](javascript:expandCollapse(‘infoBlockID’, true):wink:

This error (HTTP 403 Forbidden) means that this program was able to connect to the website, but it does not have permission to view the webpage."

145

Same problem here on W10. Cleared ALL Chrome browser data, uninstalled and re-installed Zwift. Still not working. After a reboot I get to the Lets Go screen, but then get the error message again. It works on my Android phone over home WiFi so nothing wrong with my internet connection from home.

146

Clearing Chrome won’t help, please use the instructions littered throughout the thread.

147

Same- I’ve cleaeed all History and cache etc etc as suggested- still ot working- I’m on a Mac but everything works fine on my iphone and this only started this morning

148

Hi Dave
I’ve crried out all your suggestions- still not getting past “forbidden” window and this only started happening today and I working perfectly prior without any changes on my laptop

149

Not solved for me Dave- still happening

150

Same here!!

151

Clearing cache didn’t work for me but your suggestion did - thanks Dave

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152

I don’t use use Mac, sorry.

153

Thanks so much for posting - deleting those 2 files worked for me too on my MacBook Pro.

154

I have exactly the same problem. Zwift does not launch. Completely deleted the history in the browser and zwift too and reinstalled. No improvement. Another day ruined and nothing but trouble with Zwift.

155

Great work around, thank you. Worked first time (Mac user)

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156

Thanks that worked

157

Ok. Tried everything. Nothing worked (Mac mini). Put in support ticket. Took 2 days but got an email telling me to remove cache in Safari (which I already had done several times to no avail). Tried Zwift after I got email from support and all worked. I think it’s a server error on their side and they have to do some fiddling with your account.

So - Get a support ticket in, seems only way for many Mac users.

Ps. My MacBook Pro was fine with it all this time. It was only Mac mini that had problems.

158

Same issue today, 403 Forbiden, the solution “clear the browser history” didn’t work, at the end i change my zwift password and it works, any news on the solution?

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159

I saw somebody suggested to turn internet connection off and try to start zwift. I did and it worked fine. While loading the app I turned internet on.

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160

I also tried clearing all the caches on all the browsers on my mac. Still get the errors. Just wanted to leave a comment here so that if support monitors these threads, they can see how many mac users are having these issues.

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161

In working with zwift support we did find something that worked on Mac, at least once.

  1. Disconnect from wifi
  2. Open zwift, accept the warning from being offline
  3. Reconnect to wifi
  4. Launch the too again

A bit clunky but if you’d rather use your laptop than a phone it may work for you until a formal fix is ready.

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