Install on new computer *error code ZL11*

Bugs and Support
1

Installing on a new PC. I’m getting a message that “Zwift is missing a required file”

tried reinstalling, same error

“Contact support with error code ZL11”

If I don’t close the popup window an update, I think it’s 1.1.16 downloads.

The launcher shortcut doesn’t get created.

I can go to the install file start Zwift with the launcher, however, only my Jetblack as a Power Source and a Cadence monitor connect as devices.

My Zwift Click 65A4 shows up under Contrrols, but won’t connect

The Jetblack doesn’t show up as a device under Resistance

2

are you sure it isn’t the Z117 error?

3

Very sure.

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4

well you could try the things in the support doc I linked above and see if that helps?
new computer, so it likely has a bunch of bloatware installed, maybe something is blocking it?

5

No, this one is a clean build, not much more than Windows 11 and a couple of browsers I installed this morning.

6

When you re-installed, did you follow all the steps in this document?

7

Onedrive?

8

That document is for a reinstall on a machine that has previously run Zwift. Mine is clean I’ve uninstalled, and deleted the folders and done a reinstall (more than once) still get the same message

No, not on one drive, don’t use it. Prefer my data on my machines.

9

Are you running any sort of firewall? Or maybe the port Zwift wants to use is blocked by something else?

10

I have not tried to do a new reinstall, but other than updating my Nvidia drivers. I haven’t done anything different, and Zwift seems to be working now.:red_question_mark:

As written above this is a new build and I’ve gone through and checked for driver updates on everything, that seems to be the only thing that’s changed but it’s working

11

Hi @W_Fillingame
Shuji at Zwift HQ here.

Error ZL11 can indicate a corrupted or (on a brand new PC - missing) installation of a Windows component called Webview2..

Would you try downloading it before your try re-launching Zwift? This the direct link to the installer:
microsoft.com/fwlink/p/?LinkId=2124703

Would you let us know if this works on your brand new computer (or not)? TIA.

12

He already got it working (mentioned above).

I don’t think the driver updates were the reason so it remains unclear. There’s never a reason to update Nvidia drivers beyond the stable driver offered by Microsoft.

13

Also putting it here for the next person who searches for ZL11. :wink:

14

How could I get the cool free skins for my other games if I didn’t update the Nvidia driver? :slight_smile: