Incomplete Orded

General Discussion
1

.Hi All,

I made my purchase of the Zwift Ride with KICKR CORE on the 12th of September, and by the 15th of September, I had received 3 of my 4 packages. To date I have still not received the Frame which in essence makes the other parts useless.

I was contacted by someone in the Zwift Support team on the 17th of September but I haven’t heard from them since. Is anyone able to point me in the direction of a contact or an email address.

Guy

2

Hi @Guy_Balmford, thank you for bringing your concerns to the forums!
I’m Fernanda, from Zwift.

Sorry to hear about the shipping issue with your order. I noticed you emailed us, and I’m happy to let you know that today we confirmed that a replacement order is on the way!

Please keep us posted on any issue with your new order via email.

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