I'm not moving in the Zwift app


(Bob Richter #QT2) #1

I log on and sync up like I’ve been doing for over 2 years. Then when I starting riding, my avatar on the app doesn’t move - nothing. Never happened before - suggestions?


(Paul Allen) #2

Ya, a lot more info so we can better assist you.

Are you seeing any watts?
What device are you using to run Zwift.
What devices are you connecting to Zwift?
Is your subscription up-to-date?
Can you post a pic of the pairing screen.

The more info the easier it is to assist you.


(Bob Richter #QT2) #3

Thanks for getting back to me. After more troubleshooting, I think it’s a power meter issue, not anything with Zwift. Sorry to raise it to you.