I’ve ridden 3 Stages of Cobble Crusher but it says I’ve done 50%

Bugs and Support
1

Hi there

I just checked my progress of Cobble Crusher in the Zwift home page. Although I’ve ridden Stage 1, 2 and 3 ( I did stage 3 twice) .

All the tides show up in Zwift power, but the home page says I’m 50%.

I’m afraid I’ll loose my Cobble Crusher badge.

Could you please tell me what I’m doing wrong.

Thank you

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2

This is known problem. not only the races.

3

a few other posts already up

4

Thank you for your reply

I am to assume it’s being looked into so it can be fixed?

5

I don’t think there has been a public response from Zwift about it

2 Likes
6

Thanks for letting me know. What do you think I should do, maybe stop asking questions here and hope they fix it?

7

It is currently weekend in the USA, I would suggest waiting till monday. Zwift is usually quick to fix these issues.

8

Ok thanks very much

9

I have te same issue on Cobble Crusher stage 3 and Spring Training stage 1. (I did both twice)

10

a billion dollar company doesn’t work weekends?

11

Same here

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1 Like
12

There are functions of the business that are open over the weekend and there’s an on call system for anything urgent.

I’ll have a look at the issue with non credit tomorrow (I’m on holiday atm, we’re allowed to have those too).

2 Likes
14

Thank you for looking into this for us on your day off James

Kent

15

Our team are looking into this presently and working on a fix.

4 Likes
16

Nice! Thanks again

1 Like
17

Same here… I contacted Zwift on Friday and they had me do a bunch of things and my issue was not resolved. I deleted the app, cleared my cache, shutdown my computer and reinstalled the app - my progress bar still says 50% after completing 3 of 4 races.

First I was told, having Zwift installed on multiple devices could be the issue, so I uninstalled them, cleared my caches, restarted the other devices.

Then they said I need to calibrate my bike before each race (I always do as a good practice - I have Stages SB20 smart bike) - that isn’t the issue.

Then they asked me to completely uninstall and reinstall and I did that. My Zwift Techs were/are Braulio and Andrea P. Haven’t received an updated email today 4/24 from Zwift regarding all the troubleshooting they asked me to do.

I was scheduled to do CC race 4 last night but decided to post-pone it until this bug is resolved.

18

I just finished CC race #4. Recieved email saying I completed CC mission, But it still says 50% complete. Not wanting to go on and on about this. Just stating that it still isn’t fixed.

2 Likes
19

Add me to the list - just noticed I have not gotten credit for Stage 4 of Cobble Crusher (finished today) nor for the first Spring ‘23 Aerobic Rev Up workout (completed yesterday as a free ride workout and not a group ride).

20

Same here. Missing credit for one cobble crusher and one spring training.

21

Hey Kristen, I just spoke to support about this issue before seeing this post, even though one of my events is only showing 72% complete they confirmed I had completed the event with the required km’s required which was 146kms under the ‘Watch The Femmes’ event.They also advised the number of km’s I had completed since the event started on the 3rd April
I also received an email congratulating me for completing the the event too :rofl:
As my km’s were recorded officially that’s reassuring the events will be updated once they have fix as the backend data is there :grinning:

1 Like