I’m not moving since I subscribed


(Elaine Howitt 🏴󠁧󠁢󠁳󠁣󠁴󠁿) #1

Hi there I’ve used my free 25k on zwift, subscribed to membership and now my rider has stopped moving, as I start to pedal she clips in but stays stationary! I’m kinda new to this so any help will be good!
I am using a elite muin smart B+, Bluetooth, Apple TV, and zwift and companion app on phone, worked ok up until I upgraded to membership. Thanks Elaine

(Eric C. (Zwift HQ)) #2

Can you take a screenshot of your pairing screen? There really is no difference between “paid” and “free” aside from the game just not limiting your distance.