Hi, can you help me recover a lost ride?
For some reasons the 2hr ride I did this morning has not been logged.
On the ride, I completed Quatch Quest for the first time and set a new 60min hour power PR. But none of the achievements, XP or drops have been added to my account.
I have been able to get the. Fit file from the Zwift documents folder and upload it to Strava. This file is fully intact. How do I go about uploading it to my Zwfit account to reclaim what I should have earned?
Hi there…
I by no means have any connection what-so-ever with Zwift (the company…) other than being an avid Zwifter, and generally quiet pleased with it.
I am sorry to disappoint you - but based on my past experience (I also had the same occurring…), Zwift is unable to have an external FIT file uploaded post-ride, nor is it able to award achievements (though I’ve never seen XP points or drops being lost…).
I am wondering, however, if there was anything out of the ordinary at the end of the ride (or while riding) you saw that you might care to share…
Thanks, Ride On!, and be safe…
B.