Heart Rate monitor disconnect during FTP test


(Jonathan Ewalds) #1

Hello,

I have done twice now the FTP shorter test and both times exactly 10min into the effort my heart rate sensor disconnects. I’m using Polar H7 with Zwift Companion on android and running Zwift on PC. It can’t be a coincidence that the sensors stops working exactly 10min into the effort twice.

Have anyone else experienced similar issues?

 

-Jonathan


(Kristopher P.) #2

There has been some issues with Android devices not being able to pair BLE devices : https://support.zwift.com/hc/en-us/articles/213614686-Some-BLE-Devices-can-t-pair-over-Android-ZC I have provided a link to an article on our knowledge base that will further explain this.

 

As of Sunday 04/29/2018 we have deployed a potential fix for this, if you are still affected by this, please submit a ticket and provide us with your log files and what brand and model of phone you are using for the Zwift Companion app.

 

You may submit a ticket by following the link that I am providing here: https://support.zwift.com/hc/en-us/requests/new