Rides are uploading perfectly to zwift and Strava but my zwift rides are not uploading to connect. Tried to full reset from both sides and done a 5 min test ride no luck. Zwift should really add a feature to manually push through a ride from zwift to connect without having to faff around with fit files.
Hi @Euan_M,
Welcome to Zwift Forums! I am Nelson from Zwift Support.
Have you tried disconnecting/reconnecting to Strava and Garmin? Sometimes that can reset the connection and get it to work again. Here are the instructions
As a suggestion, log out of all devices running Zwift before each ride, and use only one device to connect to both platforms.
Feel free to reply to the email we sent or to contact us at Zwift Support, and we will be there for you.
Yep done all that still no luck
Hi @Euan_M welcome to Zwift forums.
Shuji at Zwift HQ here. I checked your server logs and your 5 minute test ride on Watopia The Classic route was only 1.7 km. If you check your Zwift activity feed, that ride won’t be saved there either.
Rides need to be 2 km (1.24 mi.) or longer and runs must be at least 0.8 km to upload. This is to prevent shorter test activities from clogging up activity feeds, while longer activities should upload normally.
Now that you’ve disconnected and re-connected Garmin as a third party platform, your future rides that meet that 2 km minimum should upload to Garmin’s sever. Please let us know if that works as expected?
Hi guys. Thanks for getting back to me. So I tried another 5 min test ride after disconnecting and reconnecting and no luck it uploaded to zwift and Strava but not garmin. So I deleted everything off my phone and reinstalled everything and I’ve just done another test ride and it’s uploaded to garmin connect perfectly. Who knows what was up but all fixed now
I think there is a general issue with Garmin today. My Zwift ride sync’d to Strava/Training Peaks/TrainerRoad all without issues, Garmin…nothing.
Easy fix is to download your Zwift ride as a fit file & upload to Garmin… it will probably resolve soon.
same problem today. strava and intervals.icu sync works but not garmin.
I’ve just disconnected & reconnected my Garmin account just in case that’s a thing…doubt it is though..
Same issue here. Rides uploaded fine to strava but nothing on connect. Garmin status page says everything is running…
+1 for this issue today, did a race at 4:45 PM CET, it didn’t upload to Garmin.
Hey everyone -
Thanks for raising your hand to tell us what’s happening on your end. Being able to see the volume and velocity of your reports is super helpful. We’re looking into it.
FWIW: my ride earlier today uploaded to GC without issue.
Hey all -
After some investigation, there was a ~3 hour period of disruption between Zwift and Garmin servers earlier today that has since resolved.
We’re getting in touch with Garmin to reconcile what happened there. Thank you for bringing this to our attention!
Thank you for your feedback! Really appreciate it!