free trial ended, made payment, app still says "join now"

(David Flanz) #1

Ran the free trial fine. when ended, i joined and made payment with cc.  can log into dashboard fine.  however when i run the app, it still says “your trial has ended, join now”.  Do i need to uninstall and re-install?  On PC.  Free trail ran fine

(Lindsay Ruppert) #2

Hey David - 

I would recommend quitting the launcher before you do a full reinstall. Look for the Zwift icon in your taskbar’s launch tray, right click, and select Exit. Relaunch Zwift from your desktop icon, and you should no longer see the trial expired slide. 

I hope this helps!

(Ana Ana Otávia BR) #3

 Was still within the subscription and free access to today appeared user with expired subscription , why?


(Eric C. (Zwift HQ)) #4

Hi Ana,

I see your ticket has been answered already by Tyler (what a great dude) and you have now subscribed. I will go ahead and close this thread as it’s from January.

The answer (for anyone else reading) is:

The free trial lasts for 14 days or 50 km, whichever runs out first.