Well this is the response I’ve had from Zwift, but after checking my email journal, they have definitely not send me a message warning that this had to be done.
I posted on the club Facebook page (it’s a youth club) , and quite a number of children had been deleted and the response was always the same… ZWIFT HAS NOT CONTACTED ME!
It seems they have not been contacting guardians regarding the update…
Thanks for reaching out to us.
Over the past several months we have been working on updating documentation around child accounts to meet compliance requirements. During this time, we have made several attempts via email to contact guardians requesting an updated consent form and warning of account deletions should we not receive the updated form.
While we delayed deleting accounts and attempted to reach guardians who had yet to submit an updated form, we needed to move forward in meeting compliance. We couldn’t delay the account deletions further, and your child’s account was deleted during this process.
We cannot reinstate the previous account or all previous progress, but we can offer a new account and at least update the level to what was previously achieved. We recognize this may be disappointing, but we would still like to offer you this option.
If you are interested in recreating the account, please visit and submit a new consent form using the email address previously used for your child’s Zwift account. Once we receive the form, an agent will reach back out with directions on how to access the newly created account.
Please let us know if you have any further questions, and we will do our best to assist you and your child.
Member Experience Agent