We hope your little ones are enjoying their time on Zwift and getting in some rides and runs! As many of you guardians may already know via our email campaign, we have spent the greater part of this year working towards making Zwift a safer place for junior riders.
Part of this work has included ensuring that Zwift is fully compliant with the Children’s Online Privacy Protection Act (COPPA) and GDPR (General Data Protection Regulation). This means we have been asking all guardians on Zwift to resubmit the updated consent form(s) for their child(ren) to ensure we have all the proper documentation in place to meet compliance.
Some of you may have been sent multiple emails regarding this update, and we apologize for any annoyance. Since we are required to delete any accounts that have not been updated with the new consent form, we wanted to exhaust every effort to ensure we are reaching all guardians and avoid deleting any active child accounts.
This forum post is another avenue to get the message out, so if you have submitted an updated form in the last few months, you shouldn’t have to worry. However, if you submitted the form sometime this year and aren’t sure if we have the proper documentation down for your child’s account, please contact us here. Please DO NOT provide any details on your child’s account in the thread below.
If you have multiple children registered on Zwift, you will need to submit an updated form for each child.
If you’re the guardian of a young rider under 16 years old and didn’t know about the free child accounts on Zwift, please visit our Support Hub here and use the link within the article to view and submit the consent form.
Child accounts are free for children between the ages of 5-15 years old, so get those forms in if you want to get your little one(s) riding and/or running on Zwift! If you have set your child up on Zwift without submitting a consent form, please reach out to our Support team and we’ll help you get it sorted out.
Please post any general questions in the thread below.
REMINDER: Please refrain from posting any details about your child’s account in this thread.
**As of November 2nd, 2020 the queue for child account requests/updates is currently backlogged. If you have submitted a request in the last several days, please allow our team time to reach out.