Hi all,
As the original creator of the thread, I thought I would provide you with a further update to my interactions with Zwift. After receiving the standard boilerplate response (and obviously being underwhelmed), this was posted to another similar thread by Zwift staff member @xflintx
I do appreciate the response (which I mentioned in my reply), though the line “At this moment in time we actually don’t have a way to award the badges retroactively, which is not a good user experience. We are, however, working on being able to award those in the future. The reason we cannot, in short, is due to a few legacy issues from the early days of Zwift.” is rather troubling. Sounds like our 2 options are going be:
- re-do the route when the fix is performed (no timeframe on that)
- don’t re-do the route and hope a future fix will award badges after the fact (this could quite some time away - my retirement may come before this
)
Neither option is ideal from a customer experience perspective. Personally I will probably end up doing Option 1.
On the bright side, at least this issue is finally being recognised and being worked on. Big thanks to those who have posted their experience (even if it was a negative one) and voted up this thread.
I shall continue to keep you posted as I receive updates 