Tried today on Windows PC, iPhone Companion app, and Fan View is not working. It appeared to attempt a fan view, as all the riders around me would disappear, but then nothing…and the riders around me returned.
Hi @Dave_Konicek, thanks for your submission! I’m Norman from Zwift. Sorry about the issues with Fan Viewing, let’s roll up our sleeves and hunt down the source of this.
This also describes what happens when you lose internet connection for one second, do you have an always reliable connection? You could try troubleshooting from this article and check if the issue happens again.
Does that mean that Fan View eventually started working as it should? If everything went well afterward, it could be that the world was loading, and that’s why you saw some resource or graphical depreciation for a bit.
The riders would only disappear when I clicked the fan view button, as if it was trying to move me to Makuri Islands. But I was never moved to that world, never got to fan view, and I remained in Watopia, then riders around me reappeared, like the fan view attempt had ceased, and I could continue my free ride in Watopia.
I don’t think it’s an internet dropout issue, as it only happened when I clicked Fan View, and other than that, my activity went smoothly. I have a hard wired connection to PC with 1 GBps upload and download.
Hey @Norman I’ve had a short discussion in the topic about update 1.64 and I think the issue is resolved.
Fan view doesn’t work for me either. Trying to DS a ladder race and I can see the other riders in the companion app if I search for them but clicking the “fan view” button does nothing.
Are you definitely in the same world that those you want to watch are riding in?
Hi @Brent_Rasmussen_Coal, this is Monica from Zwift.
I’m really sorry to hear that you’re experiencing issues with the fan view feature. This is not the experience we want for our members. After reviewing your account, I noticed that you are currently using an outdated version of Zwift (version 1.76.0). To resolve this, I recommend following the steps outlined in this article to update Zwift.
Furthermore, it’s important to ensure that you have a stable internet connection. You can refer to this troubleshooting article Issues with Your Internet Connection for assistance with troubleshooting your internet connection. Please let me know if you encounter the issue again after following these steps.
Yes same world and even same course.
1.76.0 just came out two days ago, lol! This problem has been ongoing for several versions.
Let me clarify, I think fan view works for anyone free riding if in the same world (need to test). However, it does not work for events such as ladder races even if I start a ride same course/world. The other riders just don’t show up at all. If I do “find swifters” and locate the rider in companion app the fan view button shows up but does nothing.