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Bugs and Support
4

Hey Stew,
Weird that multiple laptops won’t allow you to download from Download Zwift on iOS, MAC, PC, or Android Devices | Zwift

  • Are these work computers that have download / install abilities locked down by an administrator?
  • Are you behind a corporate firewall?
  • What browser are you using? Are the browser settings locked down somehow?

I’ll copy / paste the Reinstalling Zwift instructions from this page: Re-Installing Zwift

Sometimes the best method to fix an issues you’re having with Zwift, is to delete and re-install the game. Before you do this, we suggest you complete the steps below:

This process will delete all personal bests and any custom workouts, which are stored locally on your computer, unless you back them up first.

Personal Bests and Custom Workouts Backup

Before you delete the program, it’s a good idea to back up any personal bests and/or Custom Workouts saved to your computer. Here’s how to do that for Mac and PC:

Mac

  1. Open Finder .
  2. Open your Documents folder.
  3. Open your Zwift folder.
  4. Copy the cp folder.
  5. Paste the cp folder on your desktop.
  6. Copy the Workouts folder.
  7. Paste the Workouts folder to your desktop.

PC

  1. Open your Documents folder.
  2. Open your Zwift folder.
  3. Copy the cp folder.
  4. Paste the cp folder on your desktop.
  5. Copy the Workouts folder.
  6. Paste the Workouts folder to your desktop.

Fresh Install Procedure

Once you have any and all files you’d like to save backed up, follow the instructions below to re-download and re-install Zwift on your Mac or PC.

Re-Installing will clear away your old install and download the latest version of Zwift onto your Mac or PC.

Mac

  1. Open the Finder.
  2. Select Applications from left side menu.
  3. Open the Documents folder and delete the ‘Zwift’ folder.
  4. Open the Downloads folder and delete the ‘Zwift’ folder.
  5. Go to the task bar at the top of your screen and select the drop down option Go .
  6. Select and hold the Option button.
  7. Select the Library option.
  8. Select the drop down arrow for Application Support .
  9. Under Application Support delete the ‘Zwift’ folder .
  10. Follow steps outlined in our download and launching Zwift article.
  11. If you saved the cp folder to your desktop from the steps above—copy them to new Documents/Zwift/cp folder.

If you’re still running into issues, reach out to us-we’re here to help!

PC

  1. Uninstall Zwift through the Control Panel.
  2. Delete these folders:
  • Program Files (x86)\Zwift
  • Downloads\Zwift
  • Documents\Zwift
  1. Follow steps outlined in our download and launching Zwift article.
  2. If you saved the cp folder to your desktop from the steps above—copy them to new Documents\Zwift\cp folder.