I know a number of variations of a broadly similar issue keep cropping up but I’m really struggling to find the right answer.
I purchased the elite direto X recently, plugged it in and it worked a treat. Until, I joined group rides! During group rides it would either cut out between the lobby and the event, or after 30 minutes. Very frustrating.
In response I got myself an ANT dongle - plugged it in and it seemed fine until I noticed that there was no resistance. All elements are connected to the FE-C option, but I can no longer hear the humming sound that I hear on Bluetooth, assuming this is the controllable feature applying and removing resistance.
I tried to calibrate in the spindown feature on the zwift app 12 times, no luck. I then used the native elite app to do it, it worked. The resistance then worked on zwift briefly (5 mins). I logged off and when I came back to it the next morning - exactly the same problem.
Do I need to calibrate through the elite app every time I want to ride? I’m using Bluetooth for now, but that means no group rides.
I’m really running out of options. I’ve only had it for 2 weeks so hoping for a response so I can get a refund within the 30 days since purchase. I’m really disappointed - I saved up for a long time to buy the kit.
My current setup:
- Elite Direto X
- Laptop - Lenovo (2014), running windows 10
- zwift companion running on iPhone 11
- Apple Watch connecting to the zwift companion
Thanks in advance!