Disappearing riders every 5 seconds

Everyone on the road disappears momentarily then reappears every 5 seconds or so. The names all vanish from the list too and then return. I’ve tried two different completely separate internet connections with no change. Also I spoke to some other riders in the game who said the same was happening to them. I rode this morning and I was not having this problem

Hey John we’ve noticed this issue and we’re investigating with our production team. Thanks for the heads up!

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Okay cool thanks!

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No problem :ride_on:

Vincent:

Here’s an example I got on screenshots last month: Network latency and riders disapearing - #7 by Peter_TFC

https://sea2.discourse-cdn.com/gozwift/uploads/default/optimized/2X/d/dea510f4d48526ffd7329ad4ccf058c5ff1348c2_1_690x368.jpeg
A second or so before this screen shot, I saw a crowd of riders. 3 seconds later, I saw a crowd of riders. At this moment, Zwift only displayed 4 other riders. As I understand it, this does not happen because of latency possibly in my internet connection; too much latency would REMOVE ALL OTHER RIDERS from view. What I’ve seen a few times is some but not all other riders flicker in and out. This seems like it might be a Zwift issue in the servers or in the software.
https://sea2.discourse-cdn.com/gozwift/uploads/default/optimized/2X/b/b3443a9836f4b10c50b368e4871990a455baff79_1_690x368.jpeg

Yeah we’re looking along those lines, thank you for the screenshots and details!

I had similar issues on my iPad. Restarting Zwift didn’t help, but restarting the iPad and then Zwift seemed to fix the problem for me.