Did not get sweat drops for ride

I rode Bigger Loop this morning in Watopia and got the badge and xp but I did not get the sweat drops, mileage toward tour of California, and I think it may not have been added to my all time, 30 days, and 7 days totals. Little frustrated as I am trying to get the Venge S-Works in the sweat shop at level 37, currently 35 and need every drop I can get. I contacted Zwift Support but is this something they can/will correct or do we just have to deal with it when it happens? Thanks!

Any chance you are logged into the game on two different devices? That’s the most common reason this happens.

Thanks for replying! Didn’t do anything different than I ever have and my wife rode directly after me and had no issue. I don’t have a heart rate monitor connected, only connected to Wahoo Kickr Core, runs through Apple TV. Oh well, hopefully just get it back tomorrow, thanks again!