Any experiences with sweat drops not being added after rides/races and how this was fixed? Deperately need them back before a TTT.
Hi @Gerhard_Shaw2597, welcome to the forums.
Are you saying you arenāt seeing the drops increase while you are riding or racing? Or did one of your rides not save properly so you lost all your progress?
Zwift will not recover a lost ride, which means if you lost drops, xp, distance towards a goal, achievement badge, etc. they are gone forever.
1 Like
If you arenāt getting sweat drops after a race then you need to race harder 
Iām not quite clear on what you mean here. So Iām going to take a guess, and apologies if Iām misunderstanding.
Drops are added while you ride. You can see your accounts cumulative total while youāre in a ride. This is your overall total and isnāt an extra amount thatās added on after your ride.
Drops are added while you rideā¦ and isnāt an extra amount thatās added on after your ride.
And to add to this, even during a ride you wonāt get drops while coasting (must be pedaling), and going uphill and/or getting ride-ons increases the rate at which you get drops while pedaling.
1 Like
Pretty much that. Strange that it saved rides to Garmin and Strava, and Zwift companion. Itās all there but drops (about 150k) gone. Back to square one. 
They did mail me back and i did have some photos to share but after sendingā¦ nothing yet. I have necer checked it before in such detail. I have only got about 49k climb and on level 23/4, but this time i needed it for an offroad TTT event, hence the Mtb purchase. Somehow the program screwed meš¤Ŗ
I donāt recall, but you might be able to get the drops back if you can prove they should be there by contacting Zwift support@zwift.com
I know. Already on level 23/4 and 49k climbing. During the last 3 races (only the last three-have done many), my drops added as usual during race/ride. After saving race and following race and following race, i started with exactly tge same amount of drops as the race 3 days ago. All races saved to Zwift companion. No addition yo climbing or distance or drops on opening page or āgarageā.
Doneā¦waiting patiently for an answerš
1 Like
Did you have another device with Zwift open as well? This can cause this behavior.
1 Like
Nope, we thought of that but it happened only in the last three races/rides. Always run it off my phone only. You are correct though. It happened once before but then the rides werenāt on companion either. This time they are all there. Will wait patiently for Zwift support to revert back. They answered very quick after initial question but after sending proof pics, nothing yet
Having Zwift open on another device (e.g. maybe logged in on a computer for any particular reason and then forgot to log out) might have nothing to do with your situation, butā¦
it happened only in the last three races/rides
ā¦doesnāt guarantee that the two-device thing is not the problem. If you ever log in to Zwift on any other devices, itās worth it to double check those and make sure you werenāt logged in (just browsing the log files on each particular potential device for login dates would settle it). Hope you can get it worked out one way or another.