Delays in reaching Zwift Shop Support Team?

Due to an unusually high volume of contacts with our Community Support specialists, Zwifters who need support for Zwift Shop questions are experiencing long wait times.

  • We are ramping up personnel trained in these queues, and appreciate your continued patience.

  • If you’ve already submitted a ticket - you are already in the queue. Please do not start a new contact - as this has the potential to impact your position in the queue.

If you would like to return an item purchased from the Zwift Shop within the past 30 days, you can initiate those requests using the following links.

Please see the Zwift Limited Warranty and Return Policy for details.

US zwift.reverselogix.io/portal/ZW/rma/en-US

EU https://zwift.reverselogix.io/portal/ZW/rma/en-EU

UK https://zwift.reverselogix.io/portal/ZW/rma/en-uk

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